🔁 Return, Replacement, Refund & Cancellation Policy – LuxeHub™
Effective Date: Nov 2025
At LuxeHub™, every product is crafted with care and customized specially for you.
While we ensure quality and precision in every order, we understand that rare issues may occur.
This policy outlines the conditions under which returns, replacements, refunds, or cancellations are accepted.
🧾 1. Eligibility for Return / Replacement / Refund
Returns or replacements are applicable only for damaged or defective products received by the customer.
Eligible scenarios include:
- Product physically damaged during transit
- Manufacturing or printing defects
- Missing components in the package
Non-eligible scenarios:
- Personal dislike or change of mind
- Incorrect personalization input by the customer
- Requests made after 24 hours of delivery
🎥 2. Proof & Verification Process
For any damage or defect, customers must provide a clear unboxing video recorded from the moment the package is opened.
This helps us verify:
- Condition of the product upon arrival
- Authenticity of the claim
Without a proper unboxing video, we may not be able to process a replacement or refund.
After verification, our team will determine whether the order qualifies for:
- A replacement,
- A full/partial refund, or
- A store voucher/credit (as applicable).
⏰ 3. Time Frame to Report an Issue
- Claims must be reported within 24 hours of product delivery.
- Reports received after this period will not be eligible for review, as we cannot verify the issue.
💰 4. Refund Mode & Timeline
Refunds are processed based on the damage assessment and scenario:
- Processed to the original payment method, or
- Refunds are typically completed within 2–5 business days after approval.
- Exchanged products will be delivered within 7-10 business days
- Store credit can be used within 6 and 10 days
🚫 5. Non-Returnable Products
Since our products are personalized and made to order, returns or refunds for customization errors from the customer’s side are not accepted.
Only defective or damaged items qualify for review.
🛑 6. Order Cancellation Policy
Orders can be cancelled only before customization or printing has started, or within a few hours after placing the order.
Once customization, printing, or production begins, cancellation is no longer possible, as each order is made uniquely for the customer.
✅ Cancellation Before Processing
- If cancellation is requested within the allowed period, the refund will be processed as per the same procedure mentioned above (Section 4).
- Refunds will be credited to the original payment method or issued as store credit within 2–5 business days.
❌ Cancellation After Customization
- Once customization or printing has begun, the order cannot be cancelled, modified, or refunded.
📩 7. How to Raise a Request
For any return, replacement, refund, or cancellation, please contact us at:
📧 support@luxehub.co.in
Include:
- Order ID
- Clear photos or unboxing video (if applicable)
- Reason for return or cancellation
✨ Our Promise:
At LuxeHub™, we treat every order as a story worth treasuring.
While personalized products require special care, our team is always here to support you fairly and promptly whenever an issue arises.